Website AI assistant
A contextual AI assistant for your company website.
Efficera can be integrated into a website or digital platform to help visitors ask natural-language questions about a company, its products, services, and approved business information.
Discuss your implementationCustomer conversations grounded in your business
A website assistant can help visitors find product, service, and company information without requiring them to navigate a rigid answer tree. Technical questions can be addressed where the relevant business knowledge and documentation have been supplied to the implementation.
The quality and scope of an answer depend on the approved information available to that assistant.
- ✓Natural-language customer questions
- ✓Product, service, and company information
- ✓Technical information where supported by supplied knowledge
Context rather than scripts
A scripted chatbot is usually designed around predetermined prompts and paths. A contextual AI assistant is designed to interpret the visitor’s wording and the conversation in progress, while still operating within the knowledge and rules configured for the business.
Where configured, a conversation can be escalated or handed to a person when a customer needs commercial, operational, or specialist follow-up.
- ✓Conversation context and intent
- ✓Multilingual interaction
- ✓Configured escalation and handoff
Part of the digital workflow
Efficera can be planned as part of a wider website or business platform rather than as an isolated widget. When required and technically appropriate, the implementation can assess integration with existing business systems.
Specific integrations and permitted actions are defined for each project.
- ✓Customer-facing website integration
- ✓Connection to digital platforms where required
- ✓Business-system integration assessed per project
Let’s start with your business
Show us how your business works. We’ll identify what AI can handle.
We can review your customer communication, office workflows and existing systems, then define what should be automated, what should require human approval, and how Efficera should integrate with your operation.
ShyAI
Efficera — Business AI Platform
Tower 1, 14th Floor, Latitude Corporate Center located at Mindanao Ave., Cebu Business Park, Brgy. Luz, Cebu City, Philippines
Send us your enquiry
Briefly describe what you need and we will get back to you.